Privacy Policy — jl989

1 Who We Are

jl989 ("jl989," "we," "us," or "our") operates the online casino and sports betting platform accessible at jl989.net (the "Platform"). jl989 is the data controller responsible for the personal data of players and visitors who use the Platform.

This Privacy Policy applies to all personal data collected through the jl989 Platform, including data collected during account registration, identity verification, gameplay, payment processing, customer support interactions, and marketing communications.

By accessing or using the jl989 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read together with our Terms & Conditions.

2 Data We Collect

2.1 Data You Provide Directly

When you register for a jl989 account, complete identity verification, make deposits or withdrawals, or contact our support team, you provide us with personal data including:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys ID, passport, driver's license).
• Contact data: Philippine mobile number, email address, and residential address.
• Financial data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), and transaction history on the Platform.
• Account data: Username, password (stored in hashed form), account preferences, and responsible gaming settings.
• Communications data: Records of your interactions with our customer support team via live chat or email.

2.2 Data Collected Automatically

When you access the jl989 Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, and browser information.
• Pages visited, time spent on the Platform, and navigation patterns.
• Game activity, betting history, and session duration.
• Cookies and similar tracking technologies (see Section 6).

2.3 Data from Third Parties

We may receive personal data about you from third-party sources, including payment processors (for transaction verification), identity verification service providers (for KYC compliance), and fraud prevention agencies. We use this data only for the purposes described in this Privacy Policy.

3 How We Use Your Data

jl989 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jl989 account, and to verify your identity in accordance with KYC requirements.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of jl989 Platform features.
• Legal compliance: To comply with our obligations under the Philippine Data Privacy Act, anti-money laundering (AML) regulations, and other applicable laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to enforce self-exclusion and account restriction requests.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jl989 Platform.

4 Legal Basis for Processing

jl989 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

jl989 does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying player identities and screening for financial crime risks.
• Game providers: Licensed game software providers whose games are available on the jl989 Platform. These providers may receive limited gameplay data necessary to operate their games.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, we may disclose personal data to the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AML C), or other competent authorities.
• Professional advisers: Legal counsel, auditors, and compliance consultants, where necessary for the operation of our business and subject to professional confidentiality obligations.

All third parties with whom jl989 shares personal data are required to process that data in accordance with applicable privacy laws and our data processing agreements. We do not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jl989 Platform. They help us recognize your device, remember your preferences, keep your session active, and analyze how the Platform is used.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jl989 account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve the experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only placed with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jl989 Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.

7 Data Retention

jl989 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law.
• Customer support records: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, jl989 will securely delete or anonymize it in accordance with our data disposal procedures.

8 Data Security

jl989 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jl989 Platform.
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents.
• Passwords stored using industry-standard one-way hashing algorithms — jl989 staff cannot view your password.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of our Platform infrastructure.
• 24/7 monitoring for suspicious activity, unauthorized access attempts, and data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl989 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

9 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl989:

• Right to be informed: The right to know what personal data jl989 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jl989 holds about you, including information on how it has been processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations and legitimate interests.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via live chat or by emailing [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children's Privacy

The jl989 Platform is strictly intended for adults aged 21 years and above. jl989 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the jl989 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11 International Data Transfers

jl989 primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such transfers occur, jl989 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to process data in accordance with standards equivalent to those required by the Philippine Data Privacy Act. By using the jl989 Platform, you consent to such transfers where they are necessary for the provision of our services.

12 Changes to This Privacy Policy

jl989 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page.

Where changes are material, jl989 will notify registered players via the email address or mobile number associated with their account, or through a prominent notice on the Platform. Your continued use of the jl989 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how jl989 protects your personal data.

13 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jl989 handles your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 through the jl989 Platform
• Email: [email protected]
• Location: Manila, Philippines

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.